The blocked user often can't buy. Route the moment to someone who can.
In real organizations, the person who hits the seat limit is rarely the person who holds the card. A checkout link is the wrong answer — an approval request carrying the exact blocked action, sent to the workspace admin, is the right one. One import, and your MCP server knows the difference.
A team member with work to finish.
A team member, not a buyer — yet.
One more message — into a seat limit.
The blocked user can't buy. Most tools stop here.
Procurement reality, built in: route to the person who can say yes.
The approval carries the context — no lost ticket, no Slack thread.
Approved upstream, resumed downstream — same thread.
Today, the request dies between the error and the admin.
A team member hits a seat limit mid-task. The tool call fails, and the escalation path is a Slack message the admin reads without context, a ticket that loses the details, or nothing at all. The admin never learns exactly what was blocked or why it mattered; the user's task is abandoned; and the expansion event — a seat your customer actively needed — never reaches your revenue at all.
- The error lands on someone with no purchasing authority and no clean way to escalate.
- The context — which action, which workflow, why now — is lost in the retelling.
- For you it reads as silence: no request, no signal, no seat expansion.
Approved upstream, resumed downstream — same thread.
Inception knows the blocked user isn't a billing admin, so the primary path is an approval request, not a checkout link. The request reaches the workspace admin with the exact blocked action and the reason attached — no lost ticket, no retelling. It stays valid for seven days, and the moment it's approved, the entitlement refreshes and the original task resumes exactly where it stopped, in the thread where it started.
- The approval carries the blocked action and its context — the admin decides with full information.
- Sales routing and limited mode stand by as fallbacks — nothing dead-ends.
- The seat expansion is attributed to the blocked task that caused it — deterministically.
Built for teams under contract.
Enterprise workspaces are where an unwanted pitch costs the most. The posture here is the most conservative in the product — and the integration is the least invasive.
Conservative by lifecycle.
Posture is set per lifecycle stage — and for enterprise accounts under contract, that means conservative: approval routing and observation, with offers reserved for where you've explicitly allowed them.
One import, fail-open.
The pack registers alongside your existing MCP tools; your entitlement logic stays local and stays yours. Fail-open by design — our outage can never break your tools or block an approval.
Nothing sensitive touches us.
Stripe owns the money; approvals carry a pseudonymous subject reference, never PII. Security review is short by design — there's very little of us to review.
Give the blocked user a route to yes.
Procurement reality, built into the moment — approval, context, and a task that picks itself back up.